KMID : 0915920110140020069
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Korean Parent-Child Health Journal 2011 Volume.14 No. 2 p.69 ~ p.75
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Nurse`s Communication Skills as Perceived by the Parents of Inpatients
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Park Kyung-Im
Jeong Yong-Sun
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Abstract
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Purpose: This study is descriptive survey research that examined nurses¡¯ communication skills perceived by inpatient children¡¯s parents for short period due to acute diseases in children¡¯s hospital and aimed to make a qualitative
improvement of nursing with the basic materials for improving nursing service for inpatient children.
Methods: The subjects were 177 parents of children who were hospitalized in a children¡¯s hospital in Gwangju from May 1 to June 16, 2009. A structured questionnaire which consisted of a communication and interpersonal skills developed by Yodkowsky et al. (2006). Data collected from them were processed and analyzed with the SPSS/WIN program.
Results: Nurses¡¯ communication skills as perceived by the parents of inpatients scored an average 4.11, communication scored 4.02, and interpersonal relationship scored 4.18. The scores of interpersonal relationship were mostly higher. Nurses¡¯ communication skills as perceived by the parents of inpatients according to general characteristics
showed statistically significant differences depending on the number of children and the birth order.
Conclusion: it was considered that nurses¡¯ emotional characteristics were important for inpatient children. it is thought that the positive communication skills considering the emotional aspects in planning and performing nursing for inpatient children should be achieved.
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KEYWORD
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Parent, Nurse, Communication
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